Changing Service Providers

Report of Contact: 9/26/97

Name of Client: Tony Boyd
Person Contacted: mother-Sharon
Contact Made: phone
Date/Time of Contact: 9/26/97 9:56

PURPOSE: Discuss concerns.

ACTION TAKEN:

 The mother called and stated nothing had been done with job development with Glenbrooke. She stated Suzanne calls the client every week, but he isn't being taken anywhere to look for jobs. The mother is frustrated because she feels they aren't trying to take the client out. The mother has spoken with Protection and Advocacy and they told her there was a seven month waiting list for help. She reported she was not unhappy with VR, but Glenbrooke has just burned her with the program. She stated she has had some personal problems with her mother dying unexpectedly July 7th, and then she has had eye surgery 2 weeks ago, so she has not hounded them like she should. I suggested she change providers and to think about it over the weekend. I will call her next week.

I then spoke with Megan at Glenbrooke on 9/29 and told her the above. She said they have tried everything they know to try but she feels if the mother wants to change then she will encourage her to do so. I suggested she contact the mother to discuss this information, and she stated she would, but she would encourage her to change if this is what she wanted. Megan reported the mother has never made contact with her regarding her dissatisfaction with their services.

NEXT ACTION:

Monitor services.

Signed: Lillian Thoms, Senior Counselor

Name of Client: Tony Boyd
Person Contacted: Sharon Boyd (Tony's mother), Megan-Glenbrooke, Denise-Medallion
Contact Made: phone
Date/Time of Contact: 10/9/97 7:50

PURPOSE:

Justification for job development through Medallion.

ACTION TAKEN:

The mother called and stated she wanted to change providers. She stated hasn't heard from Glenbrooke since last week when she talked with Megan about two jobs they had in mind for the client which were totally inappropriate. She asked me who she should go with, and I stated that I had problems with all of them so I did not feel comfortable suggesting anyone to her. She then decided to go to Medallion. I called Glenbrooke and let them know the client changed agencies, so they would no longer need to provide services.

I then called Medallion and left a message on Denise Swanson's machine stating the client had changed agencies, and I needed to know when they could start services.

NEXT ACTION:

Monitor services.

Signed: Lillian Thoms, Senior Counselor

Name of Client: Tony Boyd
Person Contacted: Denise-Medallion
Contact Made: phone
Date/Time of Contact: 12-2-97 3pm.

PURPOSE: Discuss interview.

ACTION TAKEN:

The client has a working interview at Vegoni 's on Friday. Denise stated the mother is OK with the job, and the client seems to be excited about it. Medallion will let me know how things go.

NEXT ACTION:

Wait to hear from Medallion.

Signed: Lillian Thoms, Senior Counselor

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